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Support your disabled customers during lockdown

Long queues, confusing rules and limited delivery slots mean that too many disabled people, older people and their carers are struggling to get food. However, supermarket bosses can change this by introducing a few simple measures, like opening up priority hours and helping their staff understand the needs of their disabled customers.

Help us get their attention by signing our letter to supermarkets. 

Dear Supermarket CEOs,

We know you are doing your best to keep the public safe during this really difficult time. But we’re worried that thousands of disabled people, older people and their carers are being forgotten in your current plans.

The new lockdown rules mean that going to the shops is more difficult than usual. The long queues, unclear rules and some staff and customers’ poor understanding mean that getting food is a minefield of stress and anxiety.

The situation is leaving some to go hungry, and that’s unacceptable.

It looks like social distancing in stores will be around for a while. We would like you to work with disabled people, carers and charities to set up systems that include:

- Fairer rules on numbers of shoppers and opening times
- Consistent rules across supermarkets
- Better staff understanding of disabled people’s needs

We hope you will take these actions forward.

Yours sincerely, 

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National Autistic Society
Independent Age
Disability Rights UK
Rhett UK
National Organisation for Foetal Alcohol Syndrome-UK
Shine Charity
Motor Neurone Disease Association
Carers Trust
The Neurological Alliance
National Aids Trust
The Brain Charity
Nerve Tumours UK
Tuberous Sclerosis Association
ICan Charity
Leonard Cheshire
Ambitious About Autism
PDA Society
The Fragile X Society
ADHD Foundation Neurodiversity Charity
Downs Syndrome Research Foundation UK
Voluntary Organisation Disability Group
Young Epilepsy
ADHD Action

Read the full letter here

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Last updated: 27/09/2018 10:09:03